Beirut:– Kempinski Summerland Hotel & Resort’s management is delighted to welcome Mark Timbrell, British countrywide, because of the hotel General Manager.
Timbrell joins Kempinski Lebanon from his latest role as General Manager with Kempinski Hotel Amman and returns to Beirut after seven years, wherein he formerly controlled Gefinor Rotana in Hamra.
Timbrell comes with significant know-how of the vicinity, having 24 years of revel in out of 35 within the Levant and GCC regions, including Lebanon, UAE, Bahrain, Jordan, and Qatar. He has advanced a sound profession with respected global hospitality businesses, including Kempinski Hotels, InterContinental Hotels Group, and Rotana Hotels Group, having held one-of-a-kind positions in control, Sales, and Marketing and an operational historical past with a robust emphasis on Front Office, F&B, and Banquet operations.
Commenting on his new appointment, he said: “After 12 years of protecting General Management positions with business, inn, and airport properties, these days, I am overjoyed to be back in Lebanon with Kempinski Hotels and to contribute to the success of this top-notch resort and motel, sustaining its function most of the first-class in Beirut. I enthusiastically look forward to running with all of the team to create beautiful performances, main to more achievements and noteworthy journeys inspired by our splendid hospitality with a European Flair”.
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Personalized treatment:
People believe Luxury motels are on the way to having a high personnel-to-visitor ratio, affording us a good deal more customized carrier. Expect table reception, housekeeping, and different offerings might be the pinnacle of the road. When human beings enter the foyer, it wishes to make us feel impressed. Things should be like actual verified artwork and at ease furniture. Tourist imagines a brilliant reception table and test the crew. People need to check-in. Check-in must be customized, friendly, and thorough; in brief, people want to be Focused, Friendly, and Fast to look In and Out.
If there’s trouble, look at it, or once travelers’ publications have seen the room. The front table has to be inclined and keen to solve the hassle, with no questions requested. Checkout needs to be as convenient and smooth as possible. There should be a specific option, and the clerk should be happy to review our bill with us discreetly. People want privacy in the whole thing human beings need to cope with by way of the name as it should be and discreetly.
Service and Amenities:
Hotels ought to have nearby connections, and travelers ought to be confident that human beings are experiencing what the location has to provide. Our first contact with the resort was the valet, door attendant, and bellman. These staffers should talk to tourists with phrases, smiles, and body language. They must be glad to serve us and no longer angling for a tip or, as in some boutique lodges, silently commenting on us, our garments, our baggage, our vehicle. As some distance as bellhops, luggage should be supplied to our room within 10 minutes.
People must give the full command and no longer dictate to greater this. Hotel staff has to in no way presume they know our taste. They ought to ask questions, give options, and let us determine. Tourists assess the fine alternatives of room facilities and in-room capabilities. These accents must be useful, tasteful, exclusive, and nearby. People cannot visualize 2nd-price or nook reducing.
